Comments on: Chantilly UPS Sucks http://blog.scottnolan.org/2007/02/17/chantilly-ups-sucks/ ideas, thoughts, rants Wed, 03 Dec 2008 23:26:45 +0000 http://wordpress.org/?v=2.6.5 By: Kym http://blog.scottnolan.org/2007/02/17/chantilly-ups-sucks/#comment-18618 Kym Fri, 01 Aug 2008 20:38:10 +0000 http://blog.scottnolan.org/2007/02/17/chantilly-ups-sucks/#comment-18618 I am having a similar experience right now. Two days ago I ordered something on Zappos.com. They overnighted it. Yesterday, UPS rang the doorbell. By the time I got to the door, he had left the package and was almost back at his truck. I brought it in and that was that. Yesterday, I ordered something on Zappos.com. Again, they overnighted it. Today, while I was out, UPS tried to deliver it. But unlike yesterday, they didn't leave it--nor did they even leave an Info Notice. I only found out it had been put in the "Exception" box because I went online to track it. Can someone please tell me why the same size box from Zappos can be left just fine one day (when I happen to be home) and NOT left the very NEXT day (when I am out because I assumed they'd leave it since they left it yesterday)?!?!?!? And, btw FedEx Chantilly is no better. Scott's log above is almost EXACTLY what I went through with them trying to get my Mom's Mother's Day present in time this year (it didn't happen). Word of advice to those reading this and considering intercepting your package: DON'T DO IT!!!!! EVER!!!! No matter how tempted you are, all that's going to happen is that your package will always be in the opposite place you'll be. It will take you 5 extra days to get it, trust me. Just let them deliver it the next business day. You'll get it faster that way, and it will save you a million frustrating phone calls working your way through automated labyrinths and unhelpful agents who won't enter your new delivery instructions on the computer anyway. I am having a similar experience right now. Two days ago I ordered something on Zappos.com. They overnighted it. Yesterday, UPS rang the doorbell. By the time I got to the door, he had left the package and was almost back at his truck. I brought it in and that was that.

Yesterday, I ordered something on Zappos.com. Again, they overnighted it. Today, while I was out, UPS tried to deliver it. But unlike yesterday, they didn’t leave it–nor did they even leave an Info Notice. I only found out it had been put in the “Exception” box because I went online to track it. Can someone please tell me why the same size box from Zappos can be left just fine one day (when I happen to be home) and NOT left the very NEXT day (when I am out because I assumed they’d leave it since they left it yesterday)?!?!?!?

And, btw FedEx Chantilly is no better. Scott’s log above is almost EXACTLY what I went through with them trying to get my Mom’s Mother’s Day present in time this year (it didn’t happen). Word of advice to those reading this and considering intercepting your package: DON’T DO IT!!!!! EVER!!!! No matter how tempted you are, all that’s going to happen is that your package will always be in the opposite place you’ll be. It will take you 5 extra days to get it, trust me. Just let them deliver it the next business day. You’ll get it faster that way, and it will save you a million frustrating phone calls working your way through automated labyrinths and unhelpful agents who won’t enter your new delivery instructions on the computer anyway.

]]> By: John Persinger http://blog.scottnolan.org/2007/02/17/chantilly-ups-sucks/#comment-16850 John Persinger Wed, 19 Mar 2008 22:02:40 +0000 http://blog.scottnolan.org/2007/02/17/chantilly-ups-sucks/#comment-16850 I live in Safety Harbor, Florida. Same issue with UPS and wine delivery. I took special steps to go to the distribution and get the phone number of the dispatcher for my area. Called her and was told they would try to deliver the package after 5pm and if it could not be accomodated they would call. No call no delivery. Had to go pick it up as usual, wasting my $3.50/gallon gas and 1 hour of my time. I have put up with this for 2 years. No more, I instructed the winery, Pine Ridge, Napa, to use FedX from now on. As for delivery to my business, I work in a facillity of 3000 people. The guys on the dock don't care if I get my wine or not. I live in Safety Harbor, Florida. Same issue with UPS and wine delivery. I took special steps to go to the distribution and get the phone number of the dispatcher for my area. Called her and was told they would try to deliver the package after 5pm and if it could not be accomodated they would call. No call no delivery. Had to go pick it up as usual, wasting my $3.50/gallon gas and 1 hour of my time. I have put up with this for 2 years. No more, I instructed the winery, Pine Ridge, Napa, to use FedX from now on. As for delivery to my business, I work in a facillity of 3000 people. The guys on the dock don’t care if I get my wine or not.

]]> By: snolan http://blog.scottnolan.org/2007/02/17/chantilly-ups-sucks/#comment-16769 snolan Thu, 07 Feb 2008 23:15:40 +0000 http://blog.scottnolan.org/2007/02/17/chantilly-ups-sucks/#comment-16769 UPS Chantilly, and <i>only UPS Chantilly</i> continues to be a complete disaster. With no more wine deliveries I thought my problems would be over, but UPS Chantilly inconsistently continues to screw up deliveries of computer gear, books, CDs, and everything else. Though not all the time... sometimes delivery is excellent... sometimes they leave a 3rd and final notice on the first ever visit to my house. UPS has been excellent everywhere else I have lived. USPS (post office) also has issues where I live, packages left at the end of my driveway in the rain, and in random locations around the front of my house. I routinely get random neighbors' mail, and they routinely get mine. I am simply insisting that my mail order comes through FedEX or DHL. FedEX manages to put it on the front porch, which is sheltered from the rain, every time. UPS Chantilly, and only UPS Chantilly continues to be a complete disaster. With no more wine deliveries I thought my problems would be over, but UPS Chantilly inconsistently continues to screw up deliveries of computer gear, books, CDs, and everything else. Though not all the time… sometimes delivery is excellent… sometimes they leave a 3rd and final notice on the first ever visit to my house.

UPS has been excellent everywhere else I have lived.

USPS (post office) also has issues where I live, packages left at the end of my driveway in the rain, and in random locations around the front of my house. I routinely get random neighbors’ mail, and they routinely get mine.

I am simply insisting that my mail order comes through FedEX or DHL. FedEX manages to put it on the front porch, which is sheltered from the rain, every time.

]]> By: Ben http://blog.scottnolan.org/2007/02/17/chantilly-ups-sucks/#comment-16768 Ben Thu, 07 Feb 2008 22:22:35 +0000 http://blog.scottnolan.org/2007/02/17/chantilly-ups-sucks/#comment-16768 snolan!!! I've just had an amazingly similar experience, and despite the two moron UPS/former UPS people who posted in the comments, UPS is apparently completely incompetent in the area of wine delivery! It's funny, I was looking for info on UPS Chantilly and your blog post was near the top of the Google results. :) Here's my story: Monday: Order wine from Rockbridge Vineyard in central VA (good stuff) Tuesday: Come home to find notice on door. I live in an apartment complex and the rental office, staffed by adults over the age of 21, are authorized in writing to sign for my packages. The wine I ordered a month previously was delivered, by UPS, to the rental office, no problem. This time, delivery person leaves a note indicating "adult signature required" and indicating a second delivery attempt would be made (also during the day). I write in the comments on the note "pls leave package with rental office" and sign it. Wednesday: Come home to find 2nd notice on the door. Infuriated, I call UPS customer service. Rep is boggled that delivery did not take the package to the rental office, as instructed. Promises to send "urgent message" to delivery center to instruct the delivery person to take package to rental office. I write on the 2nd notice the same instructions as before - "deliver to rental office" - and tape it to the center of my door, with the 1st notice. Thursday (today): Come home to find 3rd/final notice on the door. Am enraged at this point. Call customer service, ask why their delivery person is unable to follow directions. Am told "sorry" about a dozen times and she offers to let me pick it up at the warehouse. She takes my number and tells me the warehouse will call me back within an hour. They call me back (within about 30 minutes) and indicate that the package will be there (at the warehouse) after 7pm, so I'm going to go pick it up. I asked why the delivery person ignored 2 notes on my door indicating that the package was to be delivered to the rental office and was told "I don't know, but we'll talk to the deliver person to make sure that issue is corrected." I'll let you know if things continue downhill. BTW, in anticipation of any nimrod UPS people who might see this and comment: UPS has delivered wine to the rental office for me in the past (as his FedEx). I left written notice *twice* instructing delivering to go to the rental office. Customer service (2x) and the warehouse both confirmed that delivering should have been made to the rental office. Therefore, this driver is clueless. I won't get into the time last summer when the driver left a package outside my apartment while I was on vacation - a package that disappeared - again, because the delivery was not made to the rental office, which has written authorization to receive packages on my behalf. :S snolan!!! I’ve just had an amazingly similar experience, and despite the two moron UPS/former UPS people who posted in the comments, UPS is apparently completely incompetent in the area of wine delivery! It’s funny, I was looking for info on UPS Chantilly and your blog post was near the top of the Google results. :)

Here’s my story:

Monday: Order wine from Rockbridge Vineyard in central VA (good stuff)

Tuesday: Come home to find notice on door. I live in an apartment complex and the rental office, staffed by adults over the age of 21, are authorized in writing to sign for my packages. The wine I ordered a month previously was delivered, by UPS, to the rental office, no problem. This time, delivery person leaves a note indicating “adult signature required” and indicating a second delivery attempt would be made (also during the day). I write in the comments on the note “pls leave package with rental office” and sign it.

Wednesday: Come home to find 2nd notice on the door. Infuriated, I call UPS customer service. Rep is boggled that delivery did not take the package to the rental office, as instructed. Promises to send “urgent message” to delivery center to instruct the delivery person to take package to rental office. I write on the 2nd notice the same instructions as before - “deliver to rental office” - and tape it to the center of my door, with the 1st notice.

Thursday (today): Come home to find 3rd/final notice on the door. Am enraged at this point. Call customer service, ask why their delivery person is unable to follow directions. Am told “sorry” about a dozen times and she offers to let me pick it up at the warehouse. She takes my number and tells me the warehouse will call me back within an hour. They call me back (within about 30 minutes) and indicate that the package will be there (at the warehouse) after 7pm, so I’m going to go pick it up. I asked why the delivery person ignored 2 notes on my door indicating that the package was to be delivered to the rental office and was told “I don’t know, but we’ll talk to the deliver person to make sure that issue is corrected.”

I’ll let you know if things continue downhill. BTW, in anticipation of any nimrod UPS people who might see this and comment: UPS has delivered wine to the rental office for me in the past (as his FedEx). I left written notice *twice* instructing delivering to go to the rental office. Customer service (2x) and the warehouse both confirmed that delivering should have been made to the rental office. Therefore, this driver is clueless. I won’t get into the time last summer when the driver left a package outside my apartment while I was on vacation - a package that disappeared - again, because the delivery was not made to the rental office, which has written authorization to receive packages on my behalf. :S

]]> By: Former UPS Employee http://blog.scottnolan.org/2007/02/17/chantilly-ups-sucks/#comment-15467 Former UPS Employee Thu, 26 Jul 2007 14:25:37 +0000 http://blog.scottnolan.org/2007/02/17/chantilly-ups-sucks/#comment-15467 Your lack of common sense is just utterly astounding. You know you have to be there to receive the package. What I don't get is why you don't just ship the wine to your office where you are during the day and can have an adult sign for the package? Your lack of common sense is just utterly astounding. You know you have to be there to receive the package. What I don’t get is why you don’t just ship the wine to your office where you are during the day and can have an adult sign for the package?

]]> By: jj http://blog.scottnolan.org/2007/02/17/chantilly-ups-sucks/#comment-7391 jj Wed, 28 Feb 2007 23:41:21 +0000 http://blog.scottnolan.org/2007/02/17/chantilly-ups-sucks/#comment-7391 this is a ups driver. ship it to your work!!!! We hate delivering the wine because of the sig req. I am suprised it went back on the package car after being post carded. It should have been sent back to the shipper. Again if you can ship it to your work where you know you will be it would make it less of a hassle. Good luck. this is a ups driver. ship it to your work!!!! We hate delivering the wine because of the sig req. I am suprised it went back on the package car after being post carded. It should have been sent back to the shipper. Again if you can ship it to your work where you know you will be it would make it less of a hassle. Good luck.

]]> By: Ray Petrie http://blog.scottnolan.org/2007/02/17/chantilly-ups-sucks/#comment-6743 Ray Petrie Sun, 18 Feb 2007 14:40:05 +0000 http://blog.scottnolan.org/2007/02/17/chantilly-ups-sucks/#comment-6743 Sorry you had a bad experience with wine shipping. It is tough on everyone because alcohol is treated so diffently than other products. See firstinwine dot com for the full version of my thoughts on this matter. Distributors or rather distribu-leggers cause this problem in nearly every state. There are now over 4,000 wineries in the US with many of them too small you use distributors. People want to buy freely from the wide selection but the archaic laws make it expensive or not possible. Concerning your wine of the month shipments. UPS offers a better rate if things are shipped to businesses. Probably because there will be a better chance of catching someone there to sign for the shipment. That my be a solution for you. If it okay with your employer, of course. Sorry you had a bad experience with wine shipping. It is tough on everyone because alcohol is treated so diffently than other products. See firstinwine dot com for the full version of my thoughts on this matter. Distributors or rather distribu-leggers cause this problem in nearly every state. There are now over 4,000 wineries in the US with many of them too small you use distributors. People want to buy freely from the wide selection but the archaic laws make it expensive or not possible.
Concerning your wine of the month shipments. UPS offers a better rate if things are shipped to businesses. Probably because there will be a better chance of catching someone there to sign for the shipment. That my be a solution for you. If it okay with your employer, of course.

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